Schwarzenegger and Telesales - Web standards, accessibility and coding techniques by Stephen Tucker

Schwarzenegger and Telesales

30th June 2006

An abstract title if ever you heard one. But love the Austrian tree trunk or hate him he does play an integral part in this lesson on how to turn a bad situation into a good experience. Fear not, all will be revealed.

You have been sitting staring at your computer screen for the past hour, and have finally found "the zone" - a place where true creativity begins to sparkle and complex problems become less of a hurdle. Then the phone rings...

• Caller: Hello, can I speak to [insert your name here]?
• You: Yes, speaking
• Caller: Hello sir, my name is Andy and I am calling from 3 Network. How are you today?

The overkill politeness puts you immediately on guard. You know what's to follow, but don't have the heart (yet) to tell the anoying little prick to get lost.

• You: Fine thank you
• Caller: Good. I am just calling to inform you about the fantastic new 'free mobile' deal in your area.
• You: Is this a sales call?
• Caller: No sir, this is just a courteously call to let you know about a great offer in your area

Before you hang up, hold that phone... here the lesson begins. You change your tactics;

• You: Hang on, it's my boss you need to speak to, he handles the finances.
• Caller: Thank you.

You utter your office mates to silence, place the polite gentlemanbastard who so rudely disturbed your concentration on speaker phone and turn up the volume on your computer. Then you follow this link.

Before long you'll wish telesales staff would call you more often.

Comments

1. On Friday 30th of June 2006 P.J. Onori said:

   Ah yes, the classic Arnold sound board. I have used this on a couple occasions - always good for a nice laugh. :)

2. On Friday 30th of June 2006 Spencer said:

   Wow I never realised that you could actually download this. Im gonna look forwards to the next telesales call

3. On Sunday 02nd of July 2006 Jason Whittle said:

   Ya know I knew you'd bring this up - you just couldnt help yourself could you??

4. On Sunday 02nd of July 2006 Steve Tucker said:

   Nope ;)

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